How To Deal With Adverse Comments on Facebook

One day, out on the blue – you’re heading to publish something, or do something, that results in bad feedback on Facebook. The question is, what are you heading to complete about it? Today’s article is all about dealing with aggravated, upset fans on your Facebook page, and keeping your social popularity intact.

Finding The Root from the Problem

You region on your Facebook page, and horror! Your fans are up in arms! What do you do? The very first thing, is determine the root trigger on the issue. Believe it or not ‘trolls’ even now exist, while nowadays it’s referred to as ‘raging’ instead. Step a single is to study what you’ve done wrong. Is this an isolated incident? Who is this coming from? Why are they saying the elements they’re saying?

Establish if the slander is warranted, or if it’s just somebody raging your page.

Turn The Trouble Into a Solution

By now you should have established whether this was an one-on-one type deal, or if it involves many fans. Here’s how you turn the difficulty into an opportunity to build your organization appear good.
1) It’s your fault. You’ve done one thing wrong! Right away apologize for the person, or people concerned. Then go a step further. Supply them anything extra for free, as being a heartfelt apology. Folks love it whenever you make an effort.
2) It’s partially your fault. But the fan is being unreasonable and embarrassing. Apologize anyway, on the fact that the dilemma caused the fan so significantly distress. Then give them a cost-free gift. Or two.
3) It’s not your fault. Your fan is going nuts! Apologize on your Facebook page, and supply to clear up the matter via email. It’s additional personal and will prevent any additional ‘live’ feedback. Don’t engage this fan publicly.
4) What’s going on? Pure rage/trolling! Publish a brief write-up apologizing to your real fans, and explaining how the message was spam. Delete the post. Block and report the troll.

Rules of Engagement

Whatever you do, often respond. When you don’t respond, and your page is left full of adverse feedback, you’re shooting yourself within the foot. Even if it’s an extremely unpleasant experience, relating to a fan or customer you’ve had dilemma with, make the effort. Not for them, for your own sake.

Always respect your fan or client, even if they’re totally unreasonable. The last thing you need to do is rage at them, or begin a public fight. Be the bigger person, and be polite. Don’t get rid of all adverse posts. Use them as an opportunity to show your other fans that you care about their concerns.

Do this right, and you’ll discover that other fans always come to your defense. What started as one thing extremely negative, can turn out to be probably the most write-up on your page! So keep your head, stay calm – and respond inside a professional manner.

Social Media Marketing University (SMMU) is the creation of John Paul Souza, a serial entrepreneur who’s held senior managerial positions at Banc America Capital Management Group and JP Morgan Chase. Serving marketing professionals, entrepreneurs and corporations, SMMU differentiates itself by offering hands-on training from hands-on experts who are actively applying their skills on real-world projects.

SMMU was recently honored as one of the top 5 finalists by the leading blog site, Mashable, as one of the top provider of social media services (social media for business, social media website, etc. ) for businesses. The firm has earned the title of “most trusted social media firm” with over 900 unsolicited testimonials.

For more information, please visit http://www.socialmediamarketinguniversity.com

Published: March 12, 2012, 16:25 | 42 Comments on How To Deal With Adverse Comments on Facebook
Category: REALITY NEWS-ROSARY

42 responses to “How To Deal With Adverse Comments on Facebook”

  1. percocet says:

    viagra…

    An interesting discussion is worth comment. I think that you should write more on this topic, it might not be a taboo subject but generally people are not enough to speak on such topics. To the next. Cheers…

  2. oxycontin says:

    valium…

    great site dod…

  3. Valium says:

    Viagra…

    services with telephone service great…

  4. ambien says:

    Viagra Online…

    Simply Amazing…

  5. Viagra says:

    adipex…

    There is noticeably a bundle to know about this. I assume you made certain nice points in features also….

  6. Xanax says:

    Cialis…

    Amazing Simply…

  7. adderall…

    you have a great blog here! would you like to make some invite posts on my blog?…

  8. cheap viagra…

    money making online…

  9. Phentermine…

    I FeedBurner this in is all as but Added take to in some we further see will look I are to well and There points them heart want thanks article know article more hold but until There it interesting t validity Good time into I opinion don of if some I c…

  10. viagra says:

    http://www.buy-cialis.eu

    This really answered my problem, thank you!…

  11. adderall says:

    viagra…

    very nice post, i certainly love this website, keep on it…

  12. Buy Meridia says:

    Viagra…

    be a the the iPod Nano and hybrid Touch the seeing Zune and it I light is Touch of but the rather and Most it Zune unique consider after small and slim how both to people compare qualities combines surprisingly that to…

  13. percocet says:

    adipex…

    You are the best…

  14. lortab says:

    http://www.oxycontin.name

    very nice post, i certainly love this website, keep on it…

  15. ativan…

    Simply Amazing!…

  16. hydrocodone says:

    Klonopin…

    thanks a million…

  17. ativan…

    You made some decent points there…

  18. http://www.codeineonlinerx.com

    Spot on with this write-up, I truly think this website needs much more consideration. I�ll probably be again to read much more, thanks for that info….

  19. Cialis Online Without Prescription…

    here great blog…

  20. meridia says:

    http://www.genericcialisdeals.com

    This is some awosome IDEA! Wow Where do you come up with this stuff! Look im a long time reader of this blog and i am always amaized at your train of thought!…

  21. cialis…

    Your place is valueble for me. Thanks!�…

  22. BishopRosary says:

    I respect Frank Souza as one of the head of the top leaders in internet marketing and social media. I learned much about him in video messages on free “Big Set” from Mike Filesame, that otherwise would have cost 2-3,000 $ or one LA weekend with empty pockets left at “One Arm Bandits”. 😉
    Think this university is the right way for individuals to pop up sober FB pages and stay persistantly on growing modus.- Hands up!
    Bishop ROSARY

  23. BishopRosary says:

    @Anelle SILVESTRE:

    …. Yes, You perfectly have got the main theme and Your comments shows the right way, how to handle with it.
    Just think to the end, and then do the application. ..if “Dough” has influence both on candy bar and on abortion, what do You think, Dough shall choose to give the DOLLAR to SUZIE?- The answer, we are giving on this blog is: Dough gives Suzie a candy bar for free, and shows her how to have a nice kid. Up to that Dough gives Suzie a One Dollar trial to get application for more candy bars. So, the Dollar goes back into Dough´s Hand. Kids alive and mom Su gets her bars :-)- SO CAN YOU!- I am catholic 😉

  24. Vince Carter says:

    Have you ever thought about publishing an e-book or guest authoring on other blogs? I have a blog centered on the same topics you discuss and would love to have you share some stories/information. I know my subscribers would value your work. If you’re even remotely interested, feel free to send me an e mail.

  25. All the time I try to access the internet site, this message pops up: “403 Forbidden – You don’t have permission to access / on this server. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.” I’ve never came across a situation like this before; is this through some mistake of mine, or is there a problem with the internet site itself?

  26. junk silver says:

    Wika linked to this place… ancient coin buyers

  27. Wow that was strange. I just wrote an very long comment but after I clicked submit my comment didn’t appear. Grrrr… well I’m not writing all that over again. Anyways, just wanted to say wonderful blog!

  28. I’d need to test with you here. Which is not one thing I usually do! I enjoy studying a put up that may make individuals think. Additionally, thanks for allowing me to comment!

  29. There may be noticeably a bundle to know about this. I assume you made sure good factors in features also.

  30. As a Newbie, I am always exploring online for articles that can help me. Thank you

  31. Attractive section of content. I just stumbled upon your site and in accession capital to assert that I get in fact enjoyed account your blog posts. Any way I will be subscribing to your augment and even I achievement you access consistently rapidly.

  32. I happen to be commenting to let you be aware of what a cool experience my cousin’s girl undergone using your blog. She figured out numerous things, which included how it is like to possess an awesome teaching mindset to let many others smoothly master a number of impossible issues. You undoubtedly surpassed visitors’ expected results. Many thanks for producing these great, dependable, explanatory and easy tips on that topic to Kate.

  33. Gerard Atkin says:

    Program has since been positioned to serve clients who demand for quality and sophisticated site management.

  34. Hey there, friend, are you 100% sure about it?!

  35. Web Hosting is amongst the innovative breakthroughs which has been taken to us through the Cheap Hosting creation of this kind of age of cyber technological innovation. Now you can understand, enjoy, interact, it’s the perfect time, bring, as well as compose songs online.

  36. That’s an easy one to answer. Just replace “Catholic” with “Doug,” and you’ll find it: “How long do you suppose a dollar remains Doug’s after the Doug uses it to pay others and they use it to pay others, etc? At some point, some might rightfully regard that dollar as theirs to do with as they will–without regard to the religious views of others who once had it in their hands a transaction or two earlier.” I suspect that if the government made Doug pay for Suzie’s abortion (if he chooses to have an abortion), you would regard yourself as the one paying for Suzie’s abortion. On the other hand, if you paid Suzie to drive you to the dry cleaners and she subsequently used that money to buy a candy bar, you would not regard yourself as the one who purchased the candy bar.

  37. Leonie May says:

    Henry George: “Let no man imagine that he has no influence. Whoever he may be, and wherever he may be placed, the man who thinks becomes a light and a power.”

  38. Hey! Fine article, I’m a casual gamer but my current PC is too weak to play the latest games like elder scrolls 5 so maybe I should build my own PC and I found a manual on http://www.gamepctips.com/. Seems like a good idea, but I’m still unsure so what do you recommend?

  39. Good day, dear sir, im totaly agree with you!

ROSARY welcome

Prayer Menu

media

UweRosenkranz.com

Blog archive

April 2017
M T W T F S S
« Mar    
 12
3456789
10111213141516
17181920212223
24252627282930

Bishop Rosary´s Arch

posts

Comments